Siebel eMail Response - Overview

Siebel eMail Response will monitor a specified mailbox.
It allows you to send automated Acknowledgement/response emails to the messages received in that mail box.
Creates a Service Request or an Activity (what ever business wants to) based on the information received in those emails.
How eMail will Process?
The Communications Inbound Receiver monitors mail boxes (email addresses) by using communications driver profiles to check for inbound messages. When an inbound email is detected, the Communications Inbound Receiver receives the email message and then Communications Inbound Processor will process and sends it as an event message to the Workflow Process Manager for processing.
eMail Response - Setup
•Setting up Profiles:
•Navigate to Administration – Communication > Communication Drivers & Profiles
•Query for “Internet SMTP/IMAP Server” and navigate to Profiles view tab
Create a new Profile as POP3 Profile with the following profile parameters
Name Value
From Address
POP3 Account Name
POP3 Account Password


•Setting up Response Groups:
•Navigate to Administration – Communication > Response Groups
•Associate the Profiles and Input Arguments like Auto Response, Catalog, Process Name etc.